Self-service password reset not available

Incident Report for GOV.UK Platform as a Service (PaaS)

Resolved

We have identified a formatting issue in the data exchange between the GOV.UK PaaS admin interface and our authentication service. This was introduced by a dependency.
We have deployed a fix to our production environments.

Posted Sep 14, 2021 - 13:05 BST

Investigating

Hello,

We are aware of and investigating a problem with GOV.UK PaaS.

Users of the GOV.UK PaaS admin interface are not able to reset their password through the web interface in self-service.

We’re looking into this as a matter of urgency and will update you as soon as we know more.

Regards,

Sebastian Schmieschek
GOV.UK PaaS team

Posted Sep 14, 2021 - 11:37 BST

This incident affected: Ireland (Admin portal - availability of web interface to tenants) and London (Admin portal - availability of web interface to tenants).