IMPORTANT: Issue calculating compute instances via PaaS calculator in London Region

Incident Report for GOV.UK Platform as a Service (PaaS)

Resolved

Hello,

We’ve resolved the issue that affected GOV.UK PaaS calculator in the London Region, the service is now working, and compute instances can be added.

Making sure GOV.UK PaaS is constantly available and robust is our priority and we’ll be doing everything we can to minimise the possibility of outage in the future.

The quickest way to get help using the platform is to email us via gov-uk-paas-support@digital.cabinet-office.gov.uk. To let us know how this incident has affected you, please contact the GOV.UK PaaS product manager: lisa.scott@digital.cabinet-office.gov.uk.

Regards,

Kam
GOV.UK PaaS team

Posted Mar 02, 2022 - 12:01 GMT

Investigating

Hello,

We are aware of and investigating a problem with GOV.UK PaaS calculator.

There is an issue calculating the compute instances.

We’re looking into this as a matter of urgency and will update you as soon as we know more.

Regards,

Kam
GOV.UK PaaS team

Posted Mar 02, 2022 - 10:44 GMT

This incident affected: London (Admin portal - availability of web interface to tenants).